Subscription Renewal and Cancellation Terms
Beacon Boxx, Inc. · Effective 11/1/2026
These Subscription Renewal and Cancellation Terms (“Subscription Terms”) are part of the Beacon Boxx Terms of Service between you and Beacon Boxx, Inc. (“Beacon Boxx,” “we,” “us”). If these Subscription Terms conflict with the Terms of Service on billing, renewal, or cancellation, these Subscription Terms control.
1. Plans and Billing
1.1 Plans. Beacon Boxx offers a Family Account subscription billed monthly (“Monthly Plan”) or yearly (“Annual Plan”). The current price, billing frequency, and any discount are shown on the purchase screen before you buy. The person who purchases the subscription is the “Account Owner” and is responsible for all charges.
1.2 Family Account seats. A Family Account includes up to three (3) monitored seats (the Account Owner plus up to two invited monitored users) and unlimited caretaker seats at no extra charge. Invited users do not pay and cannot change billing.
1.3 Free trial. New subscribers may be eligible for one 7-day free trial. You will not be charged during the trial. Unless you cancel before the trial ends, your subscription starts automatically and you will be charged the plan price shown at sign-up on the day the trial ends. One trial per person, household, and payment method.
1.4 Billing paths. You may subscribe in one of two ways:
Path
Who bills you
Who handles cancellation and refunds
Apple In-App Purchase
Apple, through your Apple ID
Apple, under Apple’s terms
Web checkout (Stripe / Link)
Beacon Boxx, through Stripe
Beacon Boxx, under these Subscription Terms
We cannot change, cancel, or refund an Apple subscription for you. Subscribing through both paths does not combine them; you are responsible for cancelling any duplicate.
1.5 Promotional pricing. Launch or partner discounts apply to the period stated at purchase. Unless the offer says it lasts for the life of the subscription, renewals after the promotional period are charged at the then-current standard price, and we will notify you before that change under Section 2.3.
2. Automatic Renewal
2.1 Your subscription renews automatically. YOUR SUBSCRIPTION CONTINUES AND RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD (EVERY MONTH FOR THE MONTHLY PLAN, EVERY YEAR FOR THE ANNUAL PLAN) UNTIL YOU CANCEL. BY SUBSCRIBING, YOU AUTHORIZE US (OR APPLE, IF YOU SUBSCRIBED THROUGH APPLE) TO CHARGE YOUR PAYMENT METHOD THE THEN-CURRENT PRICE, PLUS APPLICABLE TAXES, AT THE START OF EACH RENEWAL PERIOD.
2.2 Renewal timing. For Apple subscriptions, Apple charges your Apple ID within 24 hours before the current period ends unless auto-renew is turned off at least 24 hours before that. For web subscriptions, we charge your payment method on the renewal date shown in your account.
2.3 Price changes. We may change subscription prices. For web subscriptions, we will email you at least 30 days before a price increase takes effect, describe the new price and the date it applies, and tell you how to cancel. The new price applies at your next renewal after the notice period. For Apple subscriptions, Apple’s price-increase consent process applies. Existing subscribers who were active on November 22, 2026 keep their current price for as long as their subscription stays continuously active.
2.4 Annual renewal reminder. For Annual Plans billed by Beacon Boxx, we will send a reminder 15 to 45 days before each renewal stating the renewal date, the amount, and how to cancel.
2.5 Failed payments. If a renewal payment fails, we may retry the charge for up to 14 days. During that time, service continues and we will notify you. If payment is not completed, your subscription ends and Section 4.3 applies.
2.6 Plan changes. Upgrades between Monthly and Annual take effect as shown on the change screen. A switch from Annual to Monthly takes effect at the end of your current annual term.
3. How to Cancel
You can cancel at any time. Cancelling stops future renewals; it does not end service immediately (see Section 4).
3.1 Apple subscriptions. Open iPhone Settings, tap your name, tap Subscriptions, select Beacon Boxx, and tap Cancel Subscription. You must cancel at least 24 hours before the end of the current period to avoid the next charge. The Beacon Boxx app includes a Manage Subscription link that opens this screen.
3.2 Web subscriptions. In the Beacon Boxx app, go to Account, then Membership, then Cancel Membership. You can also cancel through the customer portal link in any billing email. Cancellation takes effect immediately for renewal purposes, and we will send you a confirmation email with the date your service ends. We may present one optional retention offer; you can decline it in one click and finish cancelling.
3.3 By email. You may also cancel a web subscription by emailing support@thebeaconboxx.com from the email or phone number on your account. Email cancellations are processed within one business day; you will not be charged for a renewal that falls after the date your email is received.
3.4 Free trial cancellation. Cancel during the trial using the same steps above and you will not be charged.
3.5 Invited users. Only the Account Owner can cancel the Family Account. An invited monitored user or caretaker can leave the Family Account at any time from their own Account screen without affecting billing.
4. Refunds and End of Service
4.1 Apple refunds. Refunds for Apple subscriptions are handled only by Apple at reportaproblem.apple.com.
4.2 Web refunds. Payments are non-refundable and there are no refunds or credits for partially used periods, except where required by law. After cancelling, you keep access through the end of the period you paid for.
If we charge you in error, or charge you after you cancelled, we will refund that charge.
4.3 When monitoring stops. IMPORTANT SAFETY NOTICE: WHEN YOUR SUBSCRIPTION ENDS, EMERGENCY MONITORING, ALERT ESCALATION TO OUR MONITORING PARTNER, AND EMERGENCY CONTACT NOTIFICATIONS STOP FOR EVERY MONITORED USER ON THE FAMILY ACCOUNT. After cancellation, service continues until 11:59 p.m. Central Time on the last day of your paid period. We will email the Account Owner, and send an in-app notice to each monitored user, at least 3 days before monitoring ends and again when it ends. Please arrange another way to get help before then.
4.4 Your data after cancellation. Your account and settings are kept for 90 days after service ends so you can resubscribe without setting up again. After that, we delete or de-identify your health and activity data, except records we must keep for legal, billing, or emergency-event documentation purposes, as described in our Privacy Policy. You may request earlier deletion at support@thebeaconboxx.com.
5. Termination and Legal
5.1 Termination by Beacon Boxx. We may suspend or end your subscription if you materially breach the Terms of Service, misuse emergency features (for example, repeated intentional false alarms), or fail to pay. Except where immediate action is needed for safety or legal reasons, we will give you at least 7 days’ notice by email. If we end your web subscription for reasons other than your breach, we will refund the unused portion of your current period.
5.2 Discontinuing the service. If we stop offering the service, we will give at least 30 days’ notice and refund any prepaid, unused portion of a web subscription.
5.3 Not a substitute for 911. Beacon Boxx is a subscription monitoring service and is not a medical device or a replacement for calling 911. Cancellation, a failed payment, a dead battery, or loss of connectivity can each stop the service from working.
5.4 State disclosures. If you live in a state that requires additional auto-renewal disclosures or cancellation rights, we provide those rights to you, and anything in these Subscription Terms that conflicts with them does not apply to you.
5.5 Governing law. These Subscription Terms are governed by the laws of the State of Texas and the dispute resolution terms in the Terms of Service.
5.6 Changes. We may update these Subscription Terms. Material changes take effect at your next renewal after at least 30 days’ email notice. Questions: support@thebeaconboxx.com.